Delete your account

Delete from the app

Open the app, go to Settings → Privacy and data and tap “Delete account and all data”. Type DELETE to confirm and sign in once more: that is the last step before the deletion is scheduled. You can download a copy of your data first from the same screen.

If you can’t use the app

Write to [email protected] from your account’s email address and ask us to delete your account. We may ask you to confirm you own the account before we act.

What happens

Your access ends at once: your other sessions are signed out, your children’s devices return to setup, and other caregivers lose access to the families only you own.

For 7 days you can undo it from the app, or choose to erase everything immediately. After that, everything is erased for good.

What is deleted

Your account and the families only you own, with everything in them: your children’s profiles, devices, activities, routines, photos and voice recordings, history, and copies of your data. If someone else also owns a family, that family stays and only you leave it.

What is kept, and for how long

Encrypted backups are replaced on their normal schedule, within 30 days. We use them for nothing else. If a backup is ever restored, we erase the accounts you had already deleted again.

Want to remove only some things?

You can delete a child’s profile, a photo or a recording without deleting your account. Photos and recordings are removed from our storage within a day.